It Doesn’t Matter if They Like You

Ideally your tenants will like and respect you, but when in doubt, go for respect.

One of the things I tell potential tenants is that I am really clear about my role as a landlord.  I am not there to be their mother or their friend.  My job is to be their landlord, which means I make sure everything is working in their home and I help resolve any issues that come up.  Any tenant who has had a landlord with poor boundaries really appreciates hearing this from me. One of my biggest landlord peeves is when people tell me that they had a landlord that would just show up in their living room.  Not only is that illegal, it is also a complete invasion of people’s privacy.

As a landlord, you are sort of like a police officer.  No one really wants to run into you, but when there is a problem, you are the first person they think to call.  It can take a little while to get used to this role, but it is best for everyone if you maintain it once you have it.  I am not saying don’t be friendly with your tenants and even get to know them personally, but draw the line at becoming friends with them.  I have a lot of cool tenants, some of whom have even invited me over for a glass of wine or to hang out at their bonfire.  I know I can’t because when they pay their rent late, it will be that much harder to give them a 3 Day Pay or Vacate Notice.

By being available for my tenants by phone and professional in my behavior, I can help establish a calm sense of community at my properties.   I do not participate in gossip or share my own personal or political beliefs.  I try to be neutral and focus on the interests of the tenant or potential tenant.  Unless someone says something that is outright offensive or blatantly discriminating, I just let people speak their mind.

There will be occasions when people don’t like what you have to tell them (i.e. “Yes, you do need to pay your rent.” “No, you can give.me a week’s notice and move out and expect your security deposit back.”), But if you strive to communicate in a calm and professional manner, chances are good that they will hear you and in the end you will get the results you want.  Sometimes the best thing to do is to say nothing at all and let the agitated tenant talk themselves down.

If you have done your job when people move in, the tenant should have a clear understanding of your policies and landlord tenant law. And if you have good systems and forms, you should have written instructions for many common situations. Even though they know the rules, people often try to push the boundary to see what they can get away with.  Hold firm and stay on message and they will bring themselves around.  You are running a business, not a social club.  Your bank doesn’t care if your tenants love you; they want you to pay your mortgage on time.

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About Learn to Be a Landlord
I currently am a real estate investor in Spokane, WA. I own and manage 79 rental units. My background is not in business, but in social services and community organizing. I also had way too much liberal arts education. Somehow that all fits together to make me a landlord!

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